Cambridge Sound Management was founded in 1997 by acoustical experts from Acentech, Inc. of Cambridge, MA. - a leading acoustical engineering and consulting firm that has successfully enhanced workplace acoustics for 50 years. Cambridge Sound Management developed the Sonet Qt Individual Sound Masking System based on decades of experience in all aspects of the acoustic design and implementation of interior spaces. The Sonet Qt system is sold directly and by by major office furniture dealers throughout the United States. Cambridge Sound Management also offers Office Acoustic Analysis Support. This consultative support is based on a proprietary analysis tool that rapidly analyzes the acoustics of a particular office layout. Let us show you how the Sonet Qt system's unique technology minimizes distractions and increases privacy while improving work focus and efficiency. For more information on how sound masking can enhance your office productivity, and for Sonet Qt product and local dealer information, please contact us at: Cambridge Sound Management 27 Moulton Street Cambridge, MA 02138 Toll-free: (800) 219-8199 Fax: (617) 349-3788 info@cambridgesoundmanagement.com info@officebuzz.com 30 Day Money Back Guarantee We want you to be completely happy with your purchase. If you are not, we will provide a full refund of the purchase price of any single unit if you return the item within 30 days from the date that you received it. Credit card purchases will be refunded to the original purchaser’s card. Check, cash, or money orders will be refunded by a check. Please allow two weeks for processing. Warranty Claims Products purchased from Officebuzz.com which are found to be defective within the manufacturer’s warranty period will be replaced or repaired, at our option. Units that are defective require a Return Authorization from our Technical Support Department at 800-219-8199 (M-F, 9 AM - 5 PM, Eastern time), or email us at info@cambridgesoundmanagement.com. Please be prepared to explain the problem. We usually can help you solve any problem without your having to return your unit. Return Shipping Instructions Units returned for any reason must be sent to: Cambridge Sound Management, LLC 27 Moulton St. Cambridge, MA 02138 RMA #’s must be clearly displayed on the front of the return shipping box. Please double box your return and ship it via a carrier that can provide a tracking number. We are not responsible for returns lost or damaged in shipment. We recommend that items be shipped back UPS or insured parcel post. Shipping charges are non-refundable unless the return is due to our error. Returns that do not meet all of the conditions stated above will be returned to the customer at the customer's expense. There will be no exceptions to this policy. If you have any questions regarding your return, please email us at info@cambridgesoundmanagement.com or call us 800-219-8199 (M-F, 9 AM - 5 PM, Eastern time). Thank you.